Refund Policy & Service Fee SLA

At FilingBy.com, we prioritize transparency and customer satisfaction. We take full ownership of the administrative documentation prepared by our team and partner workspaces. Specialist professional assistance may be coordinated where a filing legally requires a qualified professional.

1. 100% Service Fee Refund SLA

We offer a strict 100% Money-Back Guarantee for FilingBy professional service fees covering virtual office address verification orders and company registration filing assistance. If the target government registry authority (such as the State Commercial Tax Department for GST registration or the MCA Registrar of Companies) formally rejects your application due to a verified document defect directly attributable to FilingBy.com or our property host (e.g. invalid land deed, landlord verification dispute, title defect in NOC), FilingBy will refund 100% of the FilingBy professional service fees paid.

2. Exclusions & Non-Refundable Scenarios

To maintain fair commercial practices, refunds are not applicable under the following circumstances:

  • Client-Side Verification Defaults: Rejections caused by mismatched client identity proofs (e.g. incorrect PAN name, invalid Aadhaar address, forged signature, unverified Director Identification Number).
  • Change of Mind / Voluntary Cancellation: Orders cancelled after legal documentation (rent agreement drafting, NOC notarization, electric utility bill compilation) has already been dispatched or uploaded to government portals.
  • Client Non-Response: Failure by the Client to respond to clarification queries issued by statutory officers within the mandated statutory timeframe (typically 7 working days).
  • Government & Statutory Fees: Statutory fees paid directly to government authorities, registries, or treasury portals (including MCA filing fees, electronic stamp duty, GST portal charges, trademark application fees, or licensing fees) are collected for and remitted to the respective statutory authorities and are normally outside FilingBy's control once submitted. Eligibility for any refund, reversal, or adjustment of such statutory fees depends entirely on the specific rules, criteria, and administrative procedures of the relevant government authority (such as eligible MCA21 service fee refund claims submitted via the official MCA Refund Form, or state/UT-specific statutory procedures governing electronic stamp-duty refunds). FilingBy's 100% money-back SLA applies exclusively to FilingBy's own professional service fees.

3. Claim Refund Submission Procedure

To initiate a refund request, the Client must email support@filingby.com or contact their designated compliance manager with: (1) FilingBy Order Reference Number; (2) Copy of the Official Government Rejection Notice (REG-05 for GST, MCA Rejection Challan); (3) Bank account details for electronic credit transfer.

4. Processing Timelines

Once a refund request is verified and approved by our legal audit team, the refund amount will be credited back to the Client's original payment method (Bank Transfer, Credit Card, UPI, Netbanking) within 7 to 10 working days.